Customer intelligence gathering
Customer Support
Mostly via Anthropic KWP + ComposioHQ helpdesk automations + official Intercom; fewer standalone creators
17 skills
Drafts customer responses with tone control
Support ticket routing
Authors knowledge-base articles
Escalation management workflow
Triage, escalation, response, KB authoring
Planning skill for building customer service and support systems.
Twilio Conversation Intelligence development guide.
Route tasks to agents using Twilio TaskRouter.
Slack patterns for support escalations
Search prior Slack threads
KB curation and lifecycle
Churn prediction + retention playbooks
Customer onboarding sequences
Quarterly Business Review decks for CS
Triages tickets, drafts replies w/ approval gates
Official read-only Intercom plugin