
Triage, escalation, response, KB authoring
4 skills · curated by Research Engine team · updated 2026-05-20
Customer success lives in a dozen tools. This pack unifies them: triage support tickets, manage Intercom conversations, automate Zendesk workflows, build quarterly business reviews, and run churn analysis — all without leaving Claude. Less tab-switching, more actual customer work.

Triage, escalation, response, KB authoring

Official read-only Intercom plugin

Quarterly Business Review decks for CS

Churn prediction + retention playbooks